Flying first class isn’t just about legroom and champagne it’s a symbol of trust, value, and world-class service. According to more than 10,000 travelers surveyed in J.D. Power’s 2025 North America Airline Satisfaction Study, these are the airlines that are doing premium travel right.
1. JetBlue Airways (Score: 738) – Luxury Meets Innovation
JetBlue’s Mint® service took the top spot for its impressive combination of lie-flat seats, curated dining, and modern design. Travelers rave about the comfort, privacy, and value-for-money the airline delivers. It’s not just luxury it’s a smart choice for premium flyers.
2. Delta Air Lines (Score: 724) – A Refined Premium Experience
Delta continues to raise the bar with upscale lounges, seasonal menus, and premium partnerships. Passengers appreciate the airline’s attention to detail, seamless digital tools, and upgraded Delta One experience on key long-haul routes.
3. Alaska Airlines (Score: 709) – Dependability with Class
Alaska doesn’t boast the flashiest cabins, but its loyal base swears by its reliability, great staff, and clean, consistent premium service. With thoughtful touches and generous legroom, it quietly wins hearts.
4. United Airlines (Score: 690) – Ready to Redefine Business Class
United is making a bold play with the upcoming Polaris Studio suites featuring privacy doors, Saks bedding, and even caviar on select routes. While not at the top yet, innovation is clearly on the menu.
5. Air Canada (Score: 686) – Strong Transborder Performance
Air Canada’s Signature Class is popular for its smooth long-haul comfort and polished international service. Consistent service and solid amenities make it a go-to for North American and global business travelers.
6. American Airlines (Score: 650) – Wide Reach, Reliable Comfort
Though not topping the charts, American Airlines still delivers in its Flagship First and Business cabins. Travelers benefit from a massive route network, Admirals Club access, and a respectable in-flight experience.
7. Hawaiian Airlines – Island Hospitality in the Sky
Hawaiian earns its place with lie-flat seats on A330s, fresh island meals, and standout customer service. It may not have a massive network, but it wins on warmth and comfort for long-haul flyers heading to paradise.
8. Southwest Airlines – No First Class, But First in Loyalty
No lie-flat seats? No problem. Southwest shines in economy, earning top marks in customer trust, friendly service, and value. It’s the only carrier on the list without first class and still made it in the top 8.